Frequently Asked Questions

CANCELLATION BY THE PARTICIPANT

If canceling, the following policy applies for our Scheduled trips:
– Within 14 days of receiving your registration (and outside of the 90 day pre-trip window) your full deposit of $750 CAD per person will be refunded.
– After 14 days your $750 CAD per person trip deposit is non-refundable. However it is transferable to another trip up to 150 days prior to your trips start date and must be used within one calendar year of your cancelation request.
– Once full balance is paid at 90 days before the trip start date, 50% may be refunded up to 60 days prior, 25% refunded up to 30 days prior.
– All trips are non-refundable 29 days or less prior to the trips start date.

If canceling, the following policy applies for our Private or Custom trips:
– Trip deposits are non-refundable once your deposit has been received. Deposit amounts will vary depending on the destination and itinerary.
– Once your full balance is received at 150 days before the trip start, 50% may be refunded up to 90 days prior, 25% refunded up to 60 days prior.
– All Custom or Private trips are non-refundable 59 days or less prior to the trips start date.

All participants must purchase Travel Insurance to avoid loss of funds if cancellation is necessary.
All cancellations must be made via email sent to Big Mountain Bike Adventures.

CANCELLATION BY US
Big Mountain reserves the right to cancel a trip if the minimum number of clients for a trip is not fulfilled. In such a case, refund of payments received by Big Mountain shall be returned. Please note that once trips are scheduled, cancellations by us are extremely rare. Big Mountain cannot assume responsibility for any loss incurred on account of non-refundable air tickets. Please contact Big Mountain prior to purchasing your flight as to confirm that the required number of participants have signed up for your trip.

I am text block. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

CANCELLATION BY THE PARTICIPANT

If canceling, the following policy applies for our Scheduled trips:
– Within 14 days of receiving your registration (and outside of the 90 day pre-trip window) your full deposit of $750 CAD per person will be refunded.
– After 14 days your $750 CAD per person trip deposit is non-refundable. However it is transferable to another trip up to 150 days prior to your trips start date and must be used within one calendar year of your cancelation request.
– Once full balance is paid at 90 days before the trip start date, 50% may be refunded up to 60 days prior, 25% refunded up to 30 days prior.
– All trips are non-refundable 29 days or less prior to the trips start date.

If canceling, the following policy applies for our Private or Custom trips:
– Trip deposits are non-refundable once your deposit has been received. Deposit amounts will vary depending on the destination and itinerary.
– Once your full balance is received at 150 days before the trip start, 50% may be refunded up to 90 days prior, 25% refunded up to 60 days prior.
– All Custom or Private trips are non-refundable 59 days or less prior to the trips start date.

All participants must purchase Travel Insurance to avoid loss of funds if cancellation is necessary.
All cancellations must be made via email sent to Big Mountain Bike Adventures.

CANCELLATION BY US
Big Mountain reserves the right to cancel a trip if the minimum number of clients for a trip is not fulfilled. In such a case, refund of payments received by Big Mountain shall be returned. Please note that once trips are scheduled, cancellations by us are extremely rare. Big Mountain cannot assume responsibility for any loss incurred on account of non-refundable air tickets. Please contact Big Mountain prior to purchasing your flight as to confirm that the required number of participants have signed up for your trip.

RATING
Each of our rides has a fitness rating which corresponds as follows:
  • 1/10

    EASY

    Riding less than 3 hours

  • EASY

    Riding less than 3 hours

  • EASY

    Riding less than 3 hours

FITNESS

Our trips vary in difficulty but generally they are suited for fit-intermediate (sport level) to expert riders. A fit-intermediate rider is one who can ride 4-plus hours per day for several days in a row.

Our Bike Shop

Monkey Bike Shop

Callejón del Sol Antigua, Guatemala

Specializing in equipment and apparel for the enduro rider. We are the local’s bike shop in Antigua!

Stop in for a quick repair or complete overhall – we work on bikes new and old.  Due to our convienient location we have helped dozends of long distance bicycle tourists on their journey south.

Ask us about special order any part for your bike – most international orders arive within 10 days.

Hours: Mon-Fri 10am-7pm Sat 12-3pm

Group Rides Tuesday and Thurdsay 6:00am Parque Central

 

Gusthouse and Café

Maglia Cafe

2 Avenida sur No. 61 C Antigua, Guatemala

 

 

Hours: Mon-Fri 7-12 & 2-7pm

Group Rides Tuesday and Thurdsay 6:00am Parque Central