Tour Terms and Conditions
TOUR POLICIES
Payments
All our tours require some type of logistics to be confirmed prior to your arrival. Deposits are used to reserve the logistics of your tour and are not refundable.
We generally do not accept bookings less than 24 hours in advance. If you have a special request please contact us to accommodate.
If you are confirming with less than 48 hours notice we require payment in full.
Deposits
Deposits are used to reserve the logistics of your tour including hotels, vehicles and staff. Your deposit (50% of the tour price) is not refunded. If your plans change, what is left of it after the cancellation penalty becomes credit for a future tour.
Cancellation Policy
Para reservar se paga un depósito del 50% del precio del tour. Si cancela, la penalidad de abajo (un porcentaje del precio del tour, según cuántos días antes del tour nos avise) se descuenta primero de su depósito. Lo que queda de él, y todo lo que pagó sobre el depósito, se convierte en crédito para un tour futuro, válido hasta 90 días después de la fecha original de su tour. El crédito es personal y no es transferible.
| Aviso antes del tour | Penalidad |
|---|---|
| 15 días o más | 10% |
| 8-14 días | 25% |
| 4-7 días | 50% |
| 3 días o menos | 100% |
| Aviso antes del tour | Penalidad |
|---|---|
| 46 días o más | 10% |
| 21-45 días | 25% |
| 8-20 días | 50% |
| 7 días o menos | 100% |
| Aviso antes del tour | Penalidad |
|---|---|
| 90 días o más | 0% |
| 46-89 días | 25% |
| 21-45 días | 50% |
| 20 días o menos | 100% |
A solicitud, la parte pagada sobre el depósito puede reembolsarse a su tarjeta en lugar de convertirse en crédito, menos un 5% de cargo por procesamiento.
Inasistencias: si no está en el punto de encuentro dentro de 20 minutos de la hora de inicio, se pierde el depósito; todo lo pagado sobre él se convierte en crédito.
If you are paying by deposit your final payment is due before your tour departs. We will send a reminder as your date approaches. We may authorize collection automatically if your payment is not received 24 hours prior to your tour.
Unused features are non-refundable.
RE-BOOKING
If you are booking a private tour you have up to 2 weeks before the departure date to reschedule your tour. Your rescheduled tour must be within 90 days of your original date.
TRANSFERS
You may transfer your slot to a relative or friend – just notify us in writing before the departure of your tour. Please keep in mind that our tours are tailored for fitness and technical ability and we can not accommodate riders who are under prepared.
Travel Insurance
Mountain Bike Guatemala is not responsible for unforeseen circumstances such as flight delays or cancellations; the failure of embassies or consulates to issue visas; the inaccessibility of certain tourist attractions due to the actions of government bodies or political protest; the actions or services of accommodation and other facilities visited during the tour; or incidents such as injury, illness, or loss of personal belongings.
We highly recommended travel insurance for all Clients. At the time of booking, Clients are recommended to arrange his or her own insurance with a reputable insurer, with protection for the full duration of the tour, to cover personal injury, medical expenses, repatriation expenses, loss of luggage, and the expenses associated with cancellation or curtailment of a tour.
If you become ill, all hospital expenses, doctor fees, and repatriation costs are your responsibility and the Mountain Bike Guatemala shall not be liable for any refund of the tour cost.
Bicycle Rentals
We require a credit card for all tours including bike and equipment rental. In the case of any damages incurred to your equipment you will be billed and your credit card will be charged.
