Tour Terms and Conditions
TOUR POLICIES
Payments
All our tours require some type of logistics to be confirmed prior to your arrival. Deposits are used to reserve the logistics of your tour and are not refundable.
We generally do not accept bookings less than 24 hours in advance. If you have a special request please contact us to accommodate.
If you are confirming with less than 48 hours notice we require payment in full.
Deposits
Deposits are used to reserve the logistics of your tour including hotels, vehicles and staff. Your deposit (50% of the tour price) is not refunded. If your plans change, what is left of it after the cancellation penalty becomes credit for a future tour.
Cancellation Policy
To book, a deposit of 50% of the tour price is paid. If you cancel, the penalty below (a percentage of the tour price, by how many days before the tour you tell us) is taken from your deposit first. What is left of it, and anything you paid above the deposit, becomes credit for a future tour, valid until 90 days after your original tour date. Credit is personal and cannot be transferred.
| Notice before the tour | Penalty |
|---|---|
| 15 days or more | 10% |
| 8-14 days | 25% |
| 4-7 days | 50% |
| 3 days or less | 100% |
| Notice before the tour | Penalty |
|---|---|
| 46 days or more | 10% |
| 21-45 days | 25% |
| 8-20 days | 50% |
| 7 days or less | 100% |
| Notice before the tour | Penalty |
|---|---|
| 90 days or more | 0% |
| 46-89 days | 25% |
| 21-45 days | 50% |
| 20 days or less | 100% |
On request, the part paid above the deposit can be refunded to your card instead of becoming credit, minus a 5% processing fee.
No-shows: if you are not at the meeting point within 20 minutes of the start time, the deposit is forfeited; anything paid above it becomes credit.
If you are paying by deposit your final payment is due before your tour departs. We will send a reminder as your date approaches. We may authorize collection automatically if your payment is not received 24 hours prior to your tour.
Unused features are non-refundable.
RE-BOOKING
If you are booking a private tour you have up to 2 weeks before the departure date to reschedule your tour. Your rescheduled tour must be within 90 days of your original date.
TRANSFERS
You may transfer your slot to a relative or friend – just notify us in writing before the departure of your tour. Please keep in mind that our tours are tailored for fitness and technical ability and we can not accommodate riders who are under prepared.
Travel Insurance
Mountain Bike Guatemala is not responsible for unforeseen circumstances such as flight delays or cancellations; the failure of embassies or consulates to issue visas; the inaccessibility of certain tourist attractions due to the actions of government bodies or political protest; the actions or services of accommodation and other facilities visited during the tour; or incidents such as injury, illness, or loss of personal belongings.
We highly recommended travel insurance for all Clients. At the time of booking, Clients are recommended to arrange his or her own insurance with a reputable insurer, with protection for the full duration of the tour, to cover personal injury, medical expenses, repatriation expenses, loss of luggage, and the expenses associated with cancellation or curtailment of a tour.
If you become ill, all hospital expenses, doctor fees, and repatriation costs are your responsibility and the Mountain Bike Guatemala shall not be liable for any refund of the tour cost.
Bicycle Rentals
We require a credit card for all tours including bike and equipment rental. In the case of any damages incurred to your equipment you will be billed and your credit card will be charged.
