Preguntas frecuentes
Do you have a tour on my date?
Our multi-day tours run on the confirmed group dates and on any date that’s open on the tour’s booking calendar. Riding solo or flexible on dates? Book a Wildcard and we’ll match you with a group.
Where and when does my tour start?
Most of our tours start at 9am and include hotel pickup. The exact time and pickup details are on each tour page and in your booking confirmation.
What happens with my luggage?
Luggage transfers are included: your bags travel by vehicle to each night’s hotel, and you ride with a day pack.
Where do we sleep? Can I upgrade my room?
Standard hotels are included, in a Shared or Private room (you choose in the booking form). Room upgrades, like a forest cabin with a private jacuzzi, are shown under each day of the itinerary and are available with a Private room.
Where is my bike kept overnight?
Our partner hotels have secure storage for the bikes. If you’re attached to your rental bike, you can also take it to your room.
What meals are included?
Each tour page lists the meals that are included. For other meals we’ll recommend good, safe places to eat.
Does the tour include a helmet?
Yes. Every rental bike comes with a helmet and gloves.
Which bike will I ride? Can I bring my own?
You choose a hardtail, full-suspension or e-bike in the booking form, or “No bike rental” if you bring your own. We ask each rider’s height before the tour and have the right size ready.
How fit do I need to be?
Each tour page shows its fitness and technical rating. Multi-day tours mean long days in the saddle at altitude, so message us if you’re not sure which tour suits you.
Where is your office?
Our office is in the mountains of Tecpán. We run tours in Antigua, at Lake Atitlán and from our base in Tecpán.
Do you ride in the rain?
Yes, we ride in most weather. If conditions are unsafe, we change the route or reschedule, and we’ll let you know before your tour.